Guest Experience Supervisor (Front Office Supervisor)

Responsibilities

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Set up accurate accounts for each guest according to their requirements.
• Secure payment prior to issuing room key, verify/adjust billing.
• Complete cashier and closing reports.
• Accommodate guest requests, contacting appropriate staff if necessary.
• Process all payment types, vouchers, paid-outs, and charges.
• Assist management in training, evaluating, counseling, motivating and coaching employees.

Requirements

• Higher Education, Diploma or equivalent
• At least 1 year of related work experience
• Armenian, Russian and English Languages Proficiency
• Effective Communication
• Analytical Skills (Problem Solving, Decision-Making, Computer Skills)

Additional Notes

• Dependability
• Positive Demeanor
• Presentation
• Stress Tolerance
• Adaptability/Flexibility
• Multi-Tasking
• Time Management
• Detail Orientation
• Planning and Organizing