Front Desk Expert

Description

Armenia Marriott Hotel Yerevan is looking for an experienced and highly motivated Front Desk Specialist (shift work)

Responsibilities

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Cash guests' personal checks and traveler's checks.
• Count bank at the beginning and end of shift.
• Balance and drop receipts according to Accounting specifications.

Requirements

Education

• University degree

Work Experience

• No related work experience is required

Knowledge of Languages

• Excellent knowledge of Armenian, Russian and English languages

Additional Notes

All interested candidates who meet the requirements are welcome to send their CVs.

Address: 1 Amiryan