Receptionist

Description

PRIMARY OBJECTIVE OF POSITION

To increase customer satisfaction by providing efficient, prompt, trouble-free and courteous Front Office service connected with arriving, and in-house guests, in line with the hotels and corporate guidelines and service concepts.

Responsibilities

• Is available to register, process, and greet customers promptly
• Checks the daily arrival list
• Welcomes customers to the hotel
• Responds to customer requests for information about the hotel and its surroundings
• Arranges for special services requested by the customer
• Ensures that own cash is secure at all times
• Ensures all discrepancies in own cash are declared to the Manager
• Ensures that guest details are not disclosed
• Maintains high confidentiality in regards to guest privacy
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language, and conduct

Requirements

• Strong skills in English and Russian languages
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Customer service attitude
• Multitasking, with the ability to prioritize tasks
• Accepts flexible work schedule including night shifts

Our benefits

1. Career advancement
2. English improvement programs
3. Employee discount on hotel services (including Spa, Restaurant, Cafe)
4. Free lunch
5. Birthday Off
6. Sick leave twice a year

Additional Notes

Interested and matching candidates are requested to send their CVs to the mentioned email.