Call Center Specialist

EcoVille Solar technologies is looking for an energetic Call Center Specialist .

EcoVille has been operating since 2015. We have more than 200 talented people sharing the same values and mission in our team. EcoVille LLC introduces solar-powered photovoltaic and solar water heater systems. We are specialized in consulting, design, installation, warranty and post-warranty services.

Being headquartered in Armenia, the company is expanding internationally, more specifically two branches have been established: in the USA and in Georgia.

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RESPONSIBILITIES

-Reply to incoming calls, providing customers with complete information about solar systems, pricing and sales conditions

-Make cold calls and set appointments for salespeople

-Accept online orders

-Process and enter the information into the system

-Follow the rules for answering phone calls

-Attract new customers and provide information

-Fix customer problems and process the information received through various means of communication

-Cooperate with marketing and sales teams

-Prepare reports about incoming and outbound calls, feedbacks and results.

QUALIFICATION

-Bachelor’s degree (preferably in sales or psychology)

-Perfect oral and written knowledge of English (preferably a native speaker)

-Be open for accepting comments regarding call handling skills

-Excellent oral expression and communication skills

-Team work and sociability

-Ability to listen

-Resistance in stress

-Customer centric personality

-Knowledge of MS Office and Internet navigation skills

OFFICE/REMOTE BASED

Remote (from home)

WORKING HOURS (AM TIME)

9:00pm - 6:00am

FULL/PART TIME

Full time