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| Effective Conflict Management |
This announcement has expired ! |
| 06/07/2011 - 05/08/2011 |
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| Industry: |
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Education/Training/Instruction |
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| Organization: |
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American University of Armenia Extension Program |
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| Attachement: |
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file_1308741851_7279.doc |
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| Description: |
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Conflict in its many forms is often inevitable and unavoidable in everyday life and at workplace. This seminar will provide participants with an understanding of the basic principles and characteristics of conflict as a concept and will help them identify their strengths and weaknesses in conflict management. The motivational assessment tool used in the program will provide a concept in recognizing the fundamental motivations in others and themselves, as a result greatly enhancing participants’ ability to communicate more effectively and handle conflict more productively. Participants will learn practical tools and strategies on how to take proactive role, be effective in anticipating and addressing conflicts and bringing positive solutions to them.
Methodology:
A number of tools will be used to facilitate the learning process of the participants:
• Lectures and handouts: Each session will provide compound theoretical overview on the aspects of conflict management. The participants will be get handouts, printed materials and suggestions for additional resources.
• Participatory activities: The course will incorporate a range of participatory activities - class discussions and presentations, case studies and simulation games that will provide the participants with hands-on skills and tools in effective conflict management and analysis, principled negotiation and mediation.
• Inventories : Practical tools and the self-assessment inventory with will help the participants to understand motivation, behavior and behavior's impact on other people. It will equip the participants with tools to make effective choices and influence the outcomes of their interactions.
• Experience Sharing: The design of the course will involve participants in a process of ongoing critical reflection, allowing them to link the course contents with their own experiences and apply conflict management techniques in their daily work.
Objectives and Key Outcomes:
On completion of the program, participants will be able:
• to discuss and define the multiple understandings and assumptions of conflict
• to recognize the styles, methods and approaches of dealing with conflict
• to identify their own styles (with strengths and weaknesses) of addressing conflicts and evaluate their potential in effective conflict management
• to choose appropriate behaviors or change perceptions to prevent or resolve conflict
• to effectively communicate and behave during conflict in a manner that will achieve results satisfactory to both sides
• to become better at managing themselves and others when there is conflict
• to handle anger and emotion more professionally and deal with negative or aggressive behaviors more successfully
Target Audience:
Individuals who are interested to develop their conflict management skills. Suitable for managers and leaders of public, private and nonprofit sectors.
SYLLABUS
Understanding Conflict
• Definition of Conflict
• Types of Conflict
Responding to Conflict
• Identifying your conflict management strengths
• Styles, methods and approaches of dealing with conflict
• Conflict management styles (Thomas Klimann Conflict Mode instrument )
• Individual personalities, traits, and dispositions
• Matching strategies to situations
• Emotions in conflict, emotional intelligence
Communication in Conflicts
• Effects of communication styles in conflicting situations
• Skills and techniques in dealing with conflict
• Perception, cognition and communication
• Verbal and nonverbal behavior in conflict
DATE: July 15, Friday or July 16, Saturday Please indicate your preference on the application form. The training will be conducted on the date selected by the majority.
Schedule: 11:00 - 17:00
Fee: 12,000 AMD (VAT inclusive)
Course Handouts and Instruction Language: The course material is in English; instruction language is English.
REGISTRATION:
To register you can either fill in an application form at the Extension Office front desk or
e-mail/bring completed one.You should have your passport and one 3×4 size photo with you
Tuition – in cash – is paid at AUA Cashier's Office – main building, 5th floor, Room 59.
The cashier's office is open from 10:00 to 16:00, Monday to Friday.
For course fee transfers from organizations please provide company requisites in Armenian to get an invoice for transfer.
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| Requirements: |
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Participants' English Proficiency should be at high intermediate level. |
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| Opening date: |
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06.07.2011 |
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| Application deadline: |
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14.07.2011 |
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| Training date, time: |
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15.07.2011 00:12:00 |
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| Duration: |
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6 hours, 11:00 - 17:00 |
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| Location: |
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AUA |
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| Poster details |
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| Tel.: |
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51 27 01
51 27 06
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| E-mail: |
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extension@aua.am |
We will appreciate if you will mention Job.am as the source of this Announcement in your application.
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